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William H. Davidow et Bro Uttal - Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the...
Référence B-391-073
ISBN-10 0060161809
ISBN-13 9780060161804
Format Relié
Pages 227

Livre d'occasion

Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's

de William H. Davidow et Bro Uttal

Édition First Printing First Edition Highlightin 1989
Chez Harpercollins
B Bon
Jaquette abîmée. Edition 1989.
RÉSUMÉ

A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals

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